I’ve been saying it for years now.

In fact, those of us who created CBC Radio 3 in 2000 were driven by this idea.

Now, a UK study confirms what seems obvious:

Sixteen to 24 year olds are spurning television, radio and newspapers in favour of online services full story here

While some media observers continue to hang on to the notion that radio will, despite every trend pointing otherwise, retain its audience, I remain convinced that linear broadcast is becoming a niche service.

What intrigues me now is the ability of online services to create huge global audiences in a short period of time. YouTube is an obvious example, but there are hundreds more. They’re tapping into an audience that has multiple interests, diverse tastes, and an unprecedented desire for choice – attributes that are anethema to the focus-group, committee driven approaches of traditional media companies.

The big factor at play here is ‘engagement’. Sites like Flickr create mini-communities of interest, spin-offs, and micro-stars. But most importantly, they engage each and every person who uses the site. Even if you never upload a photo, you know you can. And not just a photo, as many photos as you want, about any thing you want.

The result of this level of engagement is an almost infinite number of points of view, and an audience eager to sample those infinite points of view.

Even when it tries, traditional media simply cannot engage on this level. It simply fails by comparison.

Take a show like CBC Radio’s Cross Country Check Up. When it engages with its national audience, how many points of view are you likely to hear ? Five ? Ten ? Probably not even that many. How many topics of discussion ? One, maybe two. This isn’t a criticism of the show (it is a bit, but let’s leave that alone), its a limitation of the medium.

For many of us, that limitation is just too restrictive, too severe, too uninteresting.

Once you experience the bandwidth of a Flickr or YouTube, it’s impossible to go back to the narrow track.

I do a lot of online purchasing.  Part of being a busy small business owner is maximizing your time, and being able to do product research, price comparison, ordering and get delivery usually within a day or two is super valuable.

I’ve had great service from Oakwood Broadcast in Winnipeg, Vistek in Calgary/Toronto and even Epson. I use them regularly and to great satisfaction. In the case of Epson, who knew it would be cheaper to buy paper from them (they pay shipping) than buying it at my local office supply house.

I had high hopes for NCIX.com because the first time I ordered some gear from them it showed up within a couple of days and prices were good. 

A few months ago, they shipped an incorrect item, and because they didn’t have the correct item in stock, made me jump through tons of hoops in order to get the wrong item back to them. And they never were able to get me what I wanted.  

The rather unhelpful customer service person I talked to on the phone was unable to arrange to get the incorrect shipment picked up – I had to get a form and go down to the courier company – which puts a bit of a wrench into online shopping.

The thing that really ticked me off was that they refused to credit my order until the incorrect item had been returned and arrived at their office.

A couple of weeks ago I thought I’d give them another try.  My mistake.

I ordered 2 identical wireless print servers. 

They shipped one and charged me for two.  No word on a delayed shipment, nothing.  

This may be news to them, but here’s one of the basic tenets of merchandising:  only charge the customer for what you give them.

After getting lost in their voice mail system, I’ve left an online ‘customer care’ message. I’m sure this will mean a long phone call on Monday and a bunch more hoop-jumping.

NCIX.com , you’ve lost my business for good.

I might have to get one of these.

As a super-wired-small-business owner, I’m surprised at how often I still need to use a fax machine.

The paper goes into the project binder, but I sure like having electronic copies of everything, and it sure would be nice not to have hard copy unless absolutely necessary.

And I admit it. I tend to ignore the fax machine.

For one thing, it’s in the far corner of the room. Email gets my attention – but paper ?

This is a fax machine with an Ethernet port. It walks, talks, and breathes like a fax machine over phone lines, but it can also “fax” via email…and can send incoming faxes directly to email. full story here

So, this could well be the answer. I think I better get one…

Clearly the people at Shaw don’t read my blog ;-(

I got a call from their digital phone sales folks today, who ‘noticed’ that since I have their high-speed Internet and cable, I might be interested in their newest offering, Digital Phone.

Apparently they didn’t ‘notice’ what I’d written about their service. If they had read my blog they would have known that two and a half months ago I did try their phone. The results were so bad that I cancelled the service a few days later.

Interestingly, this is the first time I’ve heard from anyone at Shaw about it. They never did follow up on why I was disatisfied with the service.

Today’s call was a complete fluke, and the sales person was super surprised to hear that I’d used the service and rejected it months ago.

She wondered why I hadn’t kept the service to see if they could fix it.  Huh?  Let me see:

-I’ll buy something you’ve been advertising as dead simple, no disruption, and great quality.
-You’ll send over not one but two service techs who spend 3 hours putting in the ‘service’ which ends up only working on one phone jack.
-In the process the service guys screw up one of my other land line jacks so that it is no longer functional.

The ill-functioning service aside, I’m super ticked off at the holes left in my wall where the service technicians installed the HUGE modem (he never did ask me if it was ok to screw into the wall). I’m equally ticked off that they completely totally screwed up one of my land line phone jacks (it no longer works, period).
And based on their ZERO interest in following up with me at the time, or in the two and a half months since I tried them out, I have ZERO interest in their service.

I will gladly continue to pay for my functional-since-day-one Vonage account.

We finally got our hot tub fixed, ironically during a record-setting hot spell in Vancouver. Oh well. It’s a delight to look out the window and see naked people in the backyard again.

Our cat Ozzie is quite the hunter-gatherer. He’s been bringing home shrews in various states of, um, er, disection. When we mentioned this to Eileen’s mom, without missing a beat she replied that that he’ll probably stop soon because “shrews taste bad”. I’m not sure where this bit in information comes from, but apparently it has escaped Ozzie’s attention.

I’m hooked on The Granola King granola. One of our clients is Capers Community Markets and while in the store a month or so ago I picked up a bag. I’ve been mainlining it ever since. I can’t get enough of the stuff, and it has become my latest obsession. Granola King – you’re – um, er, the King.

The third in our series of podcasts with Anthony Bourdain, and his new book The Nasty Bits, is now live:

http://feeds.atlargemedia.com/raincoast

577 pieces of Lego goodness.  Complete with a brick for brains. 

The pre-order of Mindstorms NXT package showed up last week, just in time for Matthew’s birthday today.

He’s been busy building and programming it all day.  So far everyone’s impressed. Except Ozzie the cat.

Hey. It’s part two of our three-parter with Anthony Bourdain. 

Earlier this month I got to spend the day with Anthony as part of our Raincoast Books podcast series.  He’s the best selling author of Kitchen Confidential and host of TV’s No Reservations.  He as in Vancouver to promote his new book, The Nasty Bits.

Barbara-Jo is to the left of Anthony

Anthony agreed to wear a wireless mic for the day and I followed along squeezing in questions in between his media visits. He also signed autographs at Barbara-Jo’s Books to Cooks in Vancouver.  This podcast is an audio glimpse into that hour of signing and talking with fans.

Grab is at http://feeds.atlargemedia.com/raincoast.

If you havent’ heard part one yet, check it out at the same URL, and make sure you come back next week for part 3.

The Surrey (British Columbia) Art Gallery/ Surrey Arts Centre is looking for proposals for digital audio artworks – and there’s money in it.

Artists are offered the option of using the Gallery’s TechLab and its resources as a studio for production, if they wish to work on site as an artist in residence. Otherwise, artists will develop their work in their own studio. Artist’s sound exhibition proposals may be an installation that surrounds the visitor, or may be in intervention within the Gallery’s facility where people will be invited to listen, or may involve negotiating modifications/improvements to the architecture of the exhibit halls to make them audio art-responsive.

Deadline for submissions in July 10th – so get in touch right away if you have an idea. Liane Davison is the curator, email her artgallery@city.surrey.bc.ca .  Best to read these two documents from them first:

1. Call for Proposals (pdf)  2. Tech Lab proposals (pdf).