Clearly the people at Shaw don’t read my blog ;-(
I got a call from their digital phone sales folks today, who ‘noticed’ that since I have their high-speed Internet and cable, I might be interested in their newest offering, Digital Phone.
Apparently they didn’t ‘notice’ what I’d written about their service. If they had read my blog they would have known that two and a half months ago I did try their phone. The results were so bad that I cancelled the service a few days later.
Interestingly, this is the first time I’ve heard from anyone at Shaw about it. They never did follow up on why I was disatisfied with the service.
Today’s call was a complete fluke, and the sales person was super surprised to hear that I’d used the service and rejected it months ago.
She wondered why I hadn’t kept the service to see if they could fix it. Huh? Let me see:
-I’ll buy something you’ve been advertising as dead simple, no disruption, and great quality.
-You’ll send over not one but two service techs who spend 3 hours putting in the ‘service’ which ends up only working on one phone jack.
-In the process the service guys screw up one of my other land line jacks so that it is no longer functional.
The ill-functioning service aside, I’m super ticked off at the holes left in my wall where the service technicians installed the HUGE modem (he never did ask me if it was ok to screw into the wall). I’m equally ticked off that they completely totally screwed up one of my land line phone jacks (it no longer works, period).
And based on their ZERO interest in following up with me at the time, or in the two and a half months since I tried them out, I have ZERO interest in their service.
I will gladly continue to pay for my functional-since-day-one Vonage account.