And sometimes love hurts.

Matthew and Garnet needed iTunes 7 for their new video iPods – we were running v. 6 on their kitchen computer.

Repeated attempts to get version 7 from Apple failed, we couldn’t get a connection off apple.com. Apparently we were not alone. via ABC news

Frazzled users began posting urgent help messages Monday and Tuesday on Apple’s technical forum for iTunes, complaining they were either not allowed into the store or were told the system couldn’t process their request to download songs and videos.

We kept trying and by late afternoon on Christmas day the boys were happily loading songs from their library onto their new 80 gig vidpods.