Tag Archives: mac

Is Vancouver Genius Bar Challenged ?

I’m now heading into week 3 of trying to get my MacBook Pro airport fixed. I’ve been to the Apple Genius bar 3 times, they’ve worked on my machine twice, and after picking it up today it worked for about 2 hours then stopped.

The first time I brought it in, 2 weeks ago, they spent about half an hour at the ‘bar’ trying to figure out if it was a software or hardware issue. After decided it was hardware, they checked and by some miracle had a replacement airport in stock. I have Apple Care Pro so I left the machine with the promise of getting it back the next day.

Apple called the next day to say that they now thought it was the antennae, not the airport itself. One problem. That’s another part, and this they didn’t have in stock.

So I drove back downtown to pick up the machine since they expected it would be 10 days to get a part from California (huh ? Does Jobs drive them up here himself, on a bike? )

On Thursday (11 days later, but who’s counting) they called to say the antennae had indeed arrived. I dropped the machine off on Friday afternoon and Saturday morning (today) they called to say it was done.

Nice. Well, for 100 bucks a year you get 24 hour turn around on repairs, so they were just doing what they promised, but still, nice.

But Wait.

All excitement should be put on hold.

The wifi worked while I got mail and sent some photos up to the web site. When I came back to the machine 2 hours later, back to the flakey on/off airport reception, which is mostly off. It looks like maybe a physical connection problem – one second it’s showing 4 bars the next none.

So I’m tethered again (lan cable).

A call to the Apple Store netted a ‘…um, I’ll have a manager call you back’. Dude, I’m still waiting…

Can someone tell me, is this a normal experience at the Apple Genius Bar,


is Vancouver particularly genius challenged ?


No-one ever did call me back from the Apple Store. So I called at noon today, and just got off the phone after speaking with 3 people there.

What a nightmare.

Apparently if the Apple Genius decides a machine is working, then it doesn’t really matter what you the customer thinks since ‘we’ve run our diagnostics and it was fine’.

The upshot is that I will now be heading to the Apple store for the 4th time to see if they can actually fix my airport.

Here’s the thing – if I had a PC I’d just plug in an external wireless receiver but I can’t on the Mac, so I’m really hooped.

Maybe the Apple Genius will replace parts one at a time until they get it right ?

I’ll keep you posted.

UPDATE UPDATE (july 21):

Woaw. Night and Day. I got a call this morning from one of the first people I talked to at th Apple Store, who obviously IS a genius. It was like night and day – super helpful in trying to figure out what might be going on with my machine and wanting to solve the problem. A big thumbs up to Adam at the Apple Store in Vancouver ! Still have to resolve the issue, but at least now there’s someone there willing to order parts BEFORE having me come in.

The Mac Messes Up Too

I’m about a year and a half into my Mac conversion (My name is Robert, and I’m a Windows User).

I’m crazy about my MacBook Pro, but I have to be honest, in terms of hardware and software issues, its probably been more trouble than any of my previous laptops.

First there was the battery recall. Then my “magsafe” plug burned up. I’ve also gone through 2 keyboards (not on the MacBook itself, but regular full sized and NEW Mac keyboards). And the click button on my MacBook is sticky and has been for ages now. By comparison, my old Sony Viao only suffered a battery recall, is 6 years old and still running great.

It’s true the Mac doesn’t suffer the blue screen of death. It has a much prettier version, where a multi-language notice comes up all transparent like and tells you the machine is shutting down. A crash that’s so graceful and pretty is, well, so un-crash-like.

Since updating to Leopard I’ve had a myriad of software issues. I also find that I have to institute Mac’s version of CTL-ALT-DEL pretty often, except Mac calls is ‘force quit’ and it’s, well, every so graceful as well.

For you PC users – does any of this sound familiar ?

I’m just saying.

But here’s the thing. I’ve never had warranty service as outstanding as Apple Care. When I was going to switch to Mac, my pal Loc said whatever I did, make sure to buy Apple Care.

I did, and I’ve not regretted the expense.

Why ?

Because when I call to get something fixed, they fix/replace it right away, no questions asked. And they do things fast. When I called about my burned-up magsafe plug, I received a replacement via courier THE NEXT DAY.

I’m sure there are loads of Macs that never suffer any issues. However, don’t buy the hype because I don’t think my experience is all that unusual.

The thing that’s saved the entire switch for me – Apple Care.

Leopard – not so much

Here’s my mini review. This is only after a few hours of use on the MacBook Pro and our household iMac .

1. eye candy, pure and simple. there isn’t ONE new function I really need, but it all look sweet.

2. slow baby, slow. one of the things I loved about my macbook vs. my sony vaio (PC) laptop was how fast the macbook boots. well my friend, leopard is a pig, at least on my machine, and I’ve got 4 gig of ram. maybe things will improve? but so far, my mac seems to be starting very window-esque. this might not be a big deal on a desktop machine, but in a laptop its critical. (There is a thread here about this – so I guess, just like with a windows box, I now have to start hacking my way through a NEW OS so that the machine runs properly. Hmmm, deja vu.)

3. is there a revert button on this thing?

If want you really want are a bunch of new effects in PhotoBooth, parental controls (probably easily side stepped), a different way to share machines and do backups (apple claims easier) and more things swooshing across the screen, then this is for you.

Windows On Mac With VM Fusion 1.0

I’m really liking VM Ware’s Fusion. I got the download from the Apple web site and despite having to re-authenticate Windows by talking to a MicroSoft computer for a few minutes, this really really rocks. I’d been running Windows on the iMac using BootCamp, but now we no longer have to reboot, and Fusion seems pretty solid so far. Click the thumbnail for a larger shot.


The installation was painless. What I really liked was that I could use my existing BootCamp partition – though you can install Windows clean if you want.

Nice job VMWare. This really makes my next desktop purchase a no brainer. I’ve been hanging on to a PC desktop because there are a couple of apps I depend upon that only run on windows, and a couple of B to B sites that only run on IE. Now, I can buy that new Mac I’ve been thinking about for my next desktop machine and still be able to access what I need on the Windows side, without having to reboot. I realize this is also possible with Parellels but I’d opted for the BootCamp route originally.