I’m about a year and a half into my Mac conversion (My name is Robert, and I’m a Windows User).
I’m crazy about my MacBook Pro, but I have to be honest, in terms of hardware and software issues, its probably been more trouble than any of my previous laptops.
First there was the battery recall. Then my “magsafe” plug burned up. I’ve also gone through 2 keyboards (not on the MacBook itself, but regular full sized and NEW Mac keyboards). And the click button on my MacBook is sticky and has been for ages now. By comparison, my old Sony Viao only suffered a battery recall, is 6 years old and still running great.
It’s true the Mac doesn’t suffer the blue screen of death. It has a much prettier version, where a multi-language notice comes up all transparent like and tells you the machine is shutting down. A crash that’s so graceful and pretty is, well, so un-crash-like.
Since updating to Leopard I’ve had a myriad of software issues. I also find that I have to institute Mac’s version of CTL-ALT-DEL pretty often, except Mac calls is ‘force quit’ and it’s, well, every so graceful as well.
For you PC users – does any of this sound familiar ?
I’m just saying.
But here’s the thing. I’ve never had warranty service as outstanding as Apple Care. When I was going to switch to Mac, my pal Loc said whatever I did, make sure to buy Apple Care.
I did, and I’ve not regretted the expense.
Because when I call to get something fixed, they fix/replace it right away, no questions asked. And they do things fast. When I called about my burned-up magsafe plug, I received a replacement via courier THE NEXT DAY.
I’m sure there are loads of Macs that never suffer any issues. However, don’t buy the hype because I don’t think my experience is all that unusual.
The thing that’s saved the entire switch for me – Apple Care.