Comments on: American Express and Negative Option Billing – Customer Beware http://blog.bigsnit.com/2009/01/21/american-express-and-negative-option-billing-customer-beware/ by Robert Ouimet Thu, 26 Jan 2012 04:43:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Robert Ouimet http://blog.bigsnit.com/2009/01/21/american-express-and-negative-option-billing-customer-beware/#comment-398 Robert Ouimet Wed, 05 Jan 2011 05:54:18 +0000 http://blog.bigsnit.com/?p=1991#comment-398 Thanks for your comments - it's super annoying. I've since canceled my American Express card and they seemed surprised that after 30 years I would do this. When I explained why - they insisted they would have someone from customer service follow up - they never did. Ironically, 4 months later they sent me a new card, as if I was still a member. When I phoned to ask why they had sent me a new card, they seemed baffled at first, then told me just to shred it... I'm now using a cash back card with my bank... Thanks for your comments – it’s super annoying. I’ve since canceled my American Express card and they seemed surprised that after 30 years I would do this. When I explained why – they insisted they would have someone from customer service follow up – they never did.

Ironically, 4 months later they sent me a new card, as if I was still a member. When I phoned to ask why they had sent me a new card, they seemed baffled at first, then told me just to shred it…

I’m now using a cash back card with my bank…

]]> By: Rick Van Grinsven http://blog.bigsnit.com/2009/01/21/american-express-and-negative-option-billing-customer-beware/#comment-397 Rick Van Grinsven Wed, 05 Jan 2011 05:36:29 +0000 http://blog.bigsnit.com/?p=1991#comment-397 This is a good article. I had this very same conversation with American Express and Classmates today. I was saddend to see that all American Express would do is support Classmates and read me their policy statement which they happen to have on hand. Classmates attaches itself to AMEX 24 hour service a good partnership for them. Let me tell you I have had this problem for 2 years and | still can't seem to get rid of them. Let me point out to you that you will find 171 pages of complaints for this exact issue with classmate at consumeraffairs.com. Let me also point out the 9.5 million dollar class action law suit that the consumers won in Washington in 2008. Canadian Law also does not allow this practice. See bill c-276 passed in 1999. Ontario law in 2003. Did I say Ontario Law. What is Amex address PO Box 4500, Stn Agincourt, Scarborough Ontario, M1S 4B1. If Amex is operating in Ontario, We as Canadians should also be yelling at our politions. Good luck Amex will only support their financial partners. This is a good article. I had this very same conversation with American Express and Classmates today. I was saddend to see that all American Express would do is support Classmates and read me their policy statement which they happen to have on hand. Classmates attaches itself to AMEX 24 hour service a good partnership for them. Let me tell you I have had this problem for 2 years and | still can’t seem to get rid of them. Let me point out to you that you will find 171 pages of complaints for this exact issue with classmate at consumeraffairs.com. Let me also point out the 9.5 million dollar class action law suit that the consumers won in Washington in 2008.
Canadian Law also does not allow this practice. See bill c-276 passed in 1999. Ontario law in 2003. Did I say Ontario Law. What is Amex address PO Box 4500, Stn Agincourt, Scarborough Ontario, M1S 4B1. If Amex is operating in Ontario, We as Canadians should also be yelling at our politions.
Good luck Amex will only support their financial partners.

]]> By: Robert Ouimet http://blog.bigsnit.com/2009/01/21/american-express-and-negative-option-billing-customer-beware/#comment-396 Robert Ouimet Wed, 22 Sep 2010 00:17:55 +0000 http://blog.bigsnit.com/?p=1991#comment-396 Hi, Your only recourse is your credit card company, and they will probably be reluctant to help unless you can prove you canceled. Hi,
Your only recourse is your credit card company, and they will probably be reluctant to help unless you can prove you canceled.

]]> By: Bessie Harvey http://blog.bigsnit.com/2009/01/21/american-express-and-negative-option-billing-customer-beware/#comment-395 Bessie Harvey Tue, 21 Sep 2010 21:41:42 +0000 http://blog.bigsnit.com/?p=1991#comment-395 I cancelled Classmates.com in June of 2020 and am still getting billed for it. this needs to stop. How can I get out of this. I cancelled Classmates.com in June of 2020 and am still getting billed for it. this needs to stop. How can I get out of this.

]]> By: roberta hatcher http://blog.bigsnit.com/2009/01/21/american-express-and-negative-option-billing-customer-beware/#comment-394 roberta hatcher Mon, 01 Mar 2010 21:52:13 +0000 http://blog.bigsnit.com/?p=1991#comment-394 I to have gone thru the same thing. I received a charge on my American Express statement. I called and asked to have it removed. They sent me a statement from Classmate.com that can not be read. They said that I have to contact them by phone or e-mail. Long distance phone call and can't get thru. Tried E-mail but it askes for password? What is this. Can't get thru that way either. I have put a permanent block on my account so that in the future NO charges can be made by Classmate.com, but still out the money that was charged in Jan. 2010. I ask that all members cancel out & put blocks on their accounts so these crooks can't get any more money from us. Sincerely, Roberta (Ledingham) Hatcher I to have gone thru the same thing. I received a charge on my American Express statement. I called and asked to have it removed. They sent me a statement from Classmate.com that can not be read. They said that I have to contact them by phone or e-mail.

Long distance phone call and can’t get thru. Tried E-mail but it askes for password? What is this. Can’t get thru that way either.

I have put a permanent block on my account so that in the future NO charges can be made by Classmate.com, but still out the money that was charged in Jan. 2010.

I ask that all members cancel out & put blocks on their accounts so these crooks can’t get any more money from us.

Sincerely,

Roberta (Ledingham) Hatcher

]]> By: Frances Gruber http://blog.bigsnit.com/2009/01/21/american-express-and-negative-option-billing-customer-beware/#comment-393 Frances Gruber Mon, 08 Jun 2009 18:43:00 +0000 http://blog.bigsnit.com/?p=1991#comment-393 How to I get my statement? How to I get my statement?

]]> By: Mathu Venkat http://blog.bigsnit.com/2009/01/21/american-express-and-negative-option-billing-customer-beware/#comment-392 Mathu Venkat Fri, 03 Apr 2009 00:51:14 +0000 http://blog.bigsnit.com/?p=1991#comment-392 This is a good article which accurately describes American Express billing Method. I once used American express's so called Reward points equvalent to a amount of $ 54.99 and booked on line a room in a Piladelphia Hotel ( Sheraton Society Hill ), on Dec 14, 2008. American Express billed me 127.51 for that Stay, while the Hotel billed me for the same night stay (December 14, 2008) $ 101.89, I brought this double billing to attention of American Express's consumer Affair Service . They assured me that the account will be placed in dispute. However on march 15, They sent me a letter informing me that Sheraton has removed the 101.89 from that Bill and they enclosed a xerox sheet that looks almost blank with few letters which are illegible. American express did not change the charge of $127.51 but asked me pay 129,01( with fines for late payment). I am wondering about whatever had happened to the so called Reward Points? Are these in reality a Punishment Points? I seek advice from your staff. Thank You. Mathu Venkat This is a good article which accurately describes American Express billing Method. I once used American express’s so called Reward points equvalent to a amount of $ 54.99 and booked on line a room in a Piladelphia Hotel ( Sheraton Society Hill ), on Dec 14, 2008. American Express billed me 127.51 for that Stay, while the Hotel billed me for the same night stay (December 14, 2008) $ 101.89, I brought this double billing to attention of American Express’s consumer Affair Service . They assured me that the account will be placed in dispute. However on march 15, They sent me a letter informing me that Sheraton has removed the 101.89 from that Bill and they enclosed a xerox sheet that looks almost blank with few letters which are illegible. American express did not change the charge of $127.51 but asked me pay 129,01( with fines for late payment).
I am wondering about whatever had happened to the so called Reward Points? Are these in reality a Punishment Points?

I seek advice from your staff.

Thank You.

Mathu Venkat

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